Winning
Score: How to Design and Implement Organizational Scorecards
Author: Mark Graham Brown
Product Code: 2237
ISBN: 1-56327-223-7
Publisher: Productivity Press
Published: 2000
Pages: 316
Binding: Hard Cover
Dimensions: 6 X 9.25 X 0.8 "
Illustrated: Yes
Pages Description: tables/index
Price: US $32.95
Highlighted with valuable tips and Brown's firsthand experiences, Winning
Score is an excellent tool for constructing a performance measurement
system. It explains how to lay the foundation for the balanced scorecard
by developing operational and strategic plans. Winning Score explains
how to:
Identify strengths, weaknesses, opportunities, and threats.
Design data collection strategies.
Link the scorecard to other systems in an organization.
Develop a performance index.
Avoid the top 10 measurement mistakes.
In addition, case studies of actual scorecard implementation in different
sectors, such as manufacturing, service, support, and government are
included.
Click here for the introductory chapter
A 296 minute abridged version of this book is also available
on 4 compact discs or 4 audio cassettes from Productivity Press.
Table of Contents
Introduction
PART 1: DEVELOPING OPERATIONAL METRICS AND PLANS
Mission: Figuring Out Who You Are
Values: Defining What You Stand For
Metrics: Selecting the Right Operational Performance Measures
Targets: Setting Goals and Objectives to Track Progress
PART 2: DEVELOPING STRATEGIC METRICS AND PLANS
Gauges: Developing a Performance Index
Vision: Deciding What You Want to Become
Situation Analysis: Identifying Strengths, Weaknesses, Opportunities,
and Threats
Key Success Factors: Defining How You Will Achieve Your Vision and Beat
Competitors
Strategic Metrics: Identifying Measures Linked to Your Vision and Key
Success Factors
Strategies: Developing Actions, Projects, and Initiatives to Reach Your
Targets
PART 3: IMPLEMENTING THE SCORECARD
Instrumentation: Designing Data-Collection Strategies
Dashboard Design: Systems for Communicating Performance
Data
Integration: Linking Your Scorecard to Other Organizational
Systems
Planning: Developing a Project Plan for a Balanced Scorecard Initiative
Appendices: Balanced Scorecard Case Studies
A. Manufacturing Organization
B. Service Organization
C. Support Organization
D. Government Organization
REFERENCES
Reviews
Review
Publishers Weekly - June 1, 2004
"[In Winning Score], Brown suggests new ways business managers
can use scoring systems to help them achieve long term goals. Observing
that many companies still spend time constructing elaborate scoring
systems that are not used for making changes in the company's operation,
he argues that a better approach would be for companies to measure what
matters, rather than collecting data that offers no insight into the
company's long term strategy." |
