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The
Basics of Benchmarking
Author: Robert Damelio
Product Code: 763012
ISBN: 0-527763-01-2
Publisher: Productivity Press
Published: 1995
Pages: 80
Binding: Paperback
Dimensions: 5 X 7 X 0.25 "
Illustrated: Yes
Pages Description: charts
Price: US $9.95
The first part of The Basics of Benchmarking provides a guide to the
language of benchmarking and answers some commonly asked questions.
The second part of the book walks through the three phases of the benchmarking
process -- Analysis, Discovery, and Implementation -- and provides charts
and checklists on what questions should be answered at each phase, and
what outputs should be produced. The book closes with a complete process
map and outlines the entire site visit process.
Table of Contents
Chapter 1: The Language of Benchmarking
Chapter 2: Commonly Asked Questions About Benchmarking
Chapter 3: The Three Phases of Benchmarking: An Introduction
Chapter 4: Analysis Phase Outputs
Chapter 5: Discovery Phase Outputs
Chapter 6: Implementation Phase Outputs
Chapter 7: Conducting a Site Visit
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