solicitalo
aquí
01
(81) 8340 9510
01
(800) 888 5000
|
The
Benchmarking Management Guide
Author: American Productivity & Quality Center
Product Code: 0455
ISBN: 1-56327-045-5
Publisher: Productivity Press
Published: 1993
Pages: 260
Binding: Hard Cover
Dimensions: 8.5 X 11.25 X 1 "
Illustrated: Yes
Pages Description: 60 figures and tables
Price: US $40.00
Benchmarking, discovering and applying modern industry's best practices
in your organization, has become one of the hottest topics in American
business today. If you're planning, organizing, or actually undertaking
a benchmarking program, you need the most authoritative source of information
to help you get started and to manage the process all the way through.
This powerful guide comes to you from the APQC's International Benchmarking
Clearinghouse, known as a world leader in the benchmarking movement.
Written for managers, this guide helps the reader plan, organize, and
introduce benchmarking into an organization. The book enables you to
understand who should be involved and what steps you need to take for
successful benchmarking.
Information from surveys of 87 members of the International
Benchmarking Clearinghouse provide unique insights into the benchmarking
process, thus enabling you to better plan your own efforts.
A wide variety of other useful information is available
in the eight appendixes. You will find definitions of legal and moral
behavior in the context of benchmarking and a comparison of process
models of various steps involved in benchmarking. An extensive bibliography
of benchmarking and total quality management literature is also included.
Table of Contents
Introducing Benchmarking
Getting Started in Benchmarking
Conducting a Benchmarking Study
Building a Benchmarking Organization
Industry's Benchmarking Practices: Executive Summary of a Survey by
the International Benchmarking Clearinghouse
Applying Moral and Legal Considerations to Benchmarking Protocol
Analyzing the Cost of Benchmarking Studies: A Model for Comparison
Evaluating Benchmarking Training: A Survey of Training Courses
Comparing Process Models for Benchmarking
Finding Benchmarking Information Through Secondary Research
Assessing Quality Maturity: Applying Baldrige, Deming, and ISO 900 Criteria
for Internal Assessment
A Biography of Benchmarking Literature
|