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Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence
Product Code: 3643
ISBN: 978-1-56327-364-3
Publisher: Productivity Press
Published: 2007
Pages: 400
Binding: Paperback
Dimensions: 8.5 X 11 "
Illustrated: No
Weight: 31.00 Ounces
Price: US $50.00

Now in its 16th edition, Baldrige Award Winning Quality is the most widely used and recognized book on the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items.

Significant changes in the 2007 edition include a stronger measure on: Leadership - which now includes a focus on performance measures and their use by senior leaders; Measurement, Analysis, and Knowledge - with a focus on the needs for management of information and information technology; Workforce Focus - redesigned around workforce engagement and the workforce environment; Customer and Market Focus - with a focus on the voice of the customer; Process Management - redesigned around work systems, core competencies, and work processes; Strategic Planning - with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives; and Results - aligned with the above categories to ensure the measurement of important and appropriate results.

This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and area to address.

Table of Contents

Introduction
Chapter 1- Understanding the Malcolm Baldrige National Quality Award
Chapter 2- Preparing an application for the Baldrige Award
Chapter 3- Key themes and relationships Among the criteria
Chapter 4- Understanding the Baldrige Award Scoring Scale
Chapter 5- Interpreting the Criteria for the Organizational Profile
Chapter 6- Interpreting the Criteria for Leadership (1)
Chapter 7- Interpreting the Criteria for Strategic Planning (2)
Chapter 8- Interpreting the Criteria for Customer and Market Focus (3)
Chapter 9- Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)
Chapter 10-Interpreting the Criteria for Human Resource Focus (5)
Chapter 11- Interpreting the Criteria for Process Management (6.0)
Chapter 12- Interpreting the Criteria for Business Results (7.0)
Chapter 13- Preparing for a Site Visit
Chapter 14- Using a Baldrige Assessment as a Strategic Planning tool
Further Readings
Appendix A: State Awards Based on the Baldrige Criteria

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